POPULAR CITIES
Return Policy
At GlobalRentz.com, we are committed to providing you with a smooth and hassle-free car rental experience. We understand that sometimes plans change, and you may need to return a rental vehicle. Our return policy is designed to accommodate your needs while ensuring a fair process for all parties involved.
This Return Policy is an integral part of the Terms & Conditions of the Site.
Eligibility for Returns
All rental vehicles are eligible for return, provided they meet the conditions outlined below. To ensure a seamless return process, please initiate your return within the specified time frame and adhere to the return conditions.
Return Period
For domestic rentals within Georgia, vehicles can be returned within 14 days of the rental start date. If you are renting internationally, vehicles can be returned within 21 days of the rental start date.
Return Conditions
To qualify for a return, the rental vehicle must be in the same condition as when it was rented. This means the vehicle should not show signs of excessive wear, damage, or alterations. Additionally, all accessories and documents provided with the vehicle at the time of rental must be returned.
Initiating a Return
To initiate a return, please contact our Customer Service team at [email protected] or call us at +995 574 116 066. Provide your rental agreement number, the vehicle details, and the reason for the return. Our team will then provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
Return Process
Once you have your RA number, securely return the vehicle to our office at 67 Giorgi Saakadze Street, Tbilisi, Georgia. Ensure that all the accessories and documents are included. Returns without an RA number will not be accepted. If you are unable to return the vehicle to our office, please inform our Customer Service team to discuss alternative arrangements.
Inspection and Refunds
Upon receiving the returned vehicle, our team will inspect it to ensure it meets the return conditions. This inspection process may take up to 5 business days. If the vehicle passes the inspection, we will process your refund. Refunds will be issued to the original payment method used for the rental, and it may take up to 10 business days for the refund to appear on your statement.
Return Fees and Charges
Customers are responsible for any return shipping costs if applicable, unless the return is due to a defect or an error on our part. Additionally, any late returns or returns that do not meet the return conditions may incur additional fees.
Damaged or Defective Vehicles
If you receive a damaged or defective vehicle, please contact our Customer Service team immediately. We will arrange for a replacement vehicle or a refund at no additional cost to you.
Contact Us
For any questions or further assistance, please reach out to our Customer Service team at [email protected] or call us at +995 574 116 066. We are here to help and ensure you have a positive rental experience with GlobalRentz.com.
Policy Changes
GlobalRentz.com reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes. Thank you for choosing GlobalRentz.com for your car rental needs. We appreciate your business and strive to provide you with the best service possible.
Globalrentz.com functions as a consolidator for local car rental companies, bringing together offerings from small rental businesses operating exclusively within their respective cities. Our rigorous selection process ensures that only top-notch providers are showcased, and we consistently monitor their performance to maintain high-quality standards. Our mission is to provide customers with exceptional service at the most competitive rates.
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